Customer must contact us via email, phone or in person within 30 days of receipt of goods to report the issue with their order. Item must still have original packaging or tags attached and be in its original unused state. Please include your order number, which is found on our invoice, your reason for exchange and the item you prefer/need.
Clothing items being returned for exchange must be in original condition, this means, no worn or washed, still with all tags attached and preferably in the original packaging. Please include a note stating what you would like in exchange ( eg – Size, Colour, Style or Product, etc) Once the items being returned are received, we will send out the replacement, if stock is available, as per customer instructions. A credit will be issued where stock is unavailable.
NOTE: If exchange is needed due to error on our behalf we will send a satchel to your address for return of the goods at no cost to yourself. And the replacement item will be posted out at no cost to the customer. If exchange is due to customer error (eg size, style, colour etc) the customer will be responsible for the return postage to us. We will ship exchange item back at regular postage only. If you require express, you will need to provide a satchel when returning the goods.
Please choose carefully as we do not normally refund for change of mind. We are happy to offer an exchange if you change your mind or purchase the wrong item.
PLEASE NOTE: Items for exchange/refund must be in their original condition (i.e. box or bag) to qualify. Any returned items that are damaged and/or do not adhere to the above rules under ‘Exchange for Change of Mind’ will not be accepted for exchange or refund. Any postage costs incurred during an exchange for change of mind/ refund are to be paid by the purchaser. No refund will be given for return delivery costs.
We aim to ensure all our orders are dispatched in perfect condition. If for some reason there is a problem with your order please notify us as soon as possible. Please include order number (found on invoice) and the problem with your item. We will work with you to try and rectify the issue as soon as possible.
Where a product is faulty, the customer is entitled to a refund or exchange (if available).
Please select items carefully as we don’t normally offer cancellations once your order has been placed. Please refer back to our Refunds and Change of Mind, if you wish to return the item.